Loading
Knowledge BaseReplies to Sent Emails Are Not Automatically Saved in LEAP
Close
Search for help articles, community posts, ideas ...
End of Search Dialog

Replies to Sent Emails Are Not Automatically Saved in LEAP

  • 10/02/2026
  • Knowledge

How To

To ensure that replies to your sent emails are automatically saved to a LEAP matter, you need to enable the Auto Routing option in Outlook. Here’s how you can do it:

  1. Open Outlook.

  2. Click the small arrow icon at the bottom right corner of the "Save to Matter" button.

  3. In the LEAP Automation Options for Microsoft Outlook window, under the Email section, enable the "Auto Routing" option.

  4. Click "OK" to save your settings.

    This will ensure that any replies within an email chain sent via LEAP will be automatically saved to the LEAP matter.

 
Click to edit heading

If you continue to experience issues even after enabling the Auto Routing option, please ensure that the email address in your Outlook data file matches the email address associated with your LEAP account.

Last Modified Date
10/02/2026 11:08 pm
Title
Replies to Sent Emails Are Not Automatically Saved in LEAP
URL Name
Replies-to-Sent-Emails-Are-Not-Automatically-Saved-in-LEAP-UK

Resolution
Outlook
Loading
Replies to Sent Emails Are Not Automatically Saved in LEAP