Loading
Knowledge BaseMissing Invoices on the Receipt Window
Close
Search for help articles, community posts, ideas ...
End of Search Dialog

Missing Invoices on the Receipt Window

  • 14/08/2025
  • Knowledge

How To
Click to edit heading

An invoice is missing on the Receipt window. An invoice will only appear on the Receipt window if it has an outstanding balance and is marked as Final - Printed/Sent.

  1. Close any open receipts.

  2. Open the matter.

 
Click to edit heading

Desktop: Click LEAP Accounting > Office Accounting > Payments & Debtors.

Web: Hover over Office Accounting > click Payments & Debtors.

  1. Find and select the invoice, that is missing from your receipt, on the list and click / double-click to open it.

  2. Confirm that the Status of the invoice is Final - Printed/Sent.

  3. Check that the Balance Due on the invoice is not zero.

  4. Click Save & Close.

  5. If there's an amount for Balance Due and the status of the invoice is Final - Printed/Sent, try re-creating the receipt.

Should you still experience issues, please contact LEAP Support.

Last Modified Date
14/08/2025 4:24 am
Title
Missing Invoices on the Receipt Window
URL Name
Missing-Invoices-on-the-Receipt-Window-UK

Resolution
Loading
Missing Invoices on the Receipt Window